Refund & Cancellation Policy

Arrival and Departure Policy

Check-in – 24:00Hrs Checkin facility available

Check-Out – 24:00 Hours Later check-outs are available on request and subject to availability.

A recent Government notification requires guests to present proof of identity at the time of check-in. Guests are requested to carry with them the required document during their travel.

The Credit/Debit Card Holder should be one of the travelers if you have booked with us using any one of the later.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in a fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.

In case you are an unmarried couple and decide to book a hotel room, you must carry your identification proofs with you. You are expected to produce only a valid government id proof at the time of check-in. The hotel authorities will keep a scanned copy of the ID and shall return you the original documents. However, if you and your partner are under 18 years, you cannot book a room. We reserve the right to cancel or modify reservations where it appears that a Couple has been invloved in inappropriate activity.

Guarantee Policy

All bookings must be guaranteed at the time of reservation by Credit Card / Debit Card. All major credit cards are accepted.

Cancellation Policy

Guests are requested to cancel reservations within the stipulated period as mentioned below to avoid any cancellation charges. 

  • Cancellations made 7 or more days before the check-in date will be free.
  • Cancellations made more than 1 day in advance but less than 7 days will incur a cancellation charge of 50%.
  • No shows and cancellations made 0 to 1 day in advance will incur a 100% charge of the booking.
  • In case of a full refund on cancellation, there will be a deduction of payment processing charges.
  • Any refund will take at least 15 days to process.

Child Policy

Up to two children under 10 years of age can be accommodated in the parents’ room. Kindly state your request for the extra bed at the time of booking as not all room categories can accommodate an extra bed.

No Smoking Policy

The Government has introduced “No-Smoking” legislation for hotels, restaurants, and all public places. As a consequence, smoking is prohibited in all parts of the hotel except in designated bedrooms where smoking is permitted.

The hotel has dedicated smoking guest bedrooms. Should you desire a smoking bedroom, please let us know. We shall endeavor to reserve a smoking bedroom for you, subject to availability.